Support & contact
How can we help?
Synetra has separate numbers for connection help and for new customers. Both accept calls and text messages.
Already a customer?
TECHNICAL SUPPORT
Call or text Technical Support
For existing customers who need help with their connection.
Opens your phone or messaging app.
Interested in Synetra?
SALES & APPLICATIONS
Call or text Sales
For plans, coverage checks and new connections.
Opens your phone or messaging app.
Other ways to reach us
Message Synetra ICT Solutions on Facebook.
Message Us on Facebook[Link pending: Synetra to provide the page URL]Support hours
When the Sales and Technical Support numbers are answered.
[To be provided by Synetra]Office
Purok 7, Lupang Arenda, Sta. Ana, Taytay, Philippines
[Visiting hours to be confirmed]Help guides
Guides for existing customers
Step-by-step guides will be added here. If a guide doesn't solve the problem, contact Technical Support.
Call Technical SupportHow to change your WiFi name and password
Synetra has shared this tutorial on Facebook. The web version will follow the same steps.
[Guide content to be provided and reviewed by Synetra][Additional guides — topics to be chosen with Synetra]
Still having trouble? Contact Technical Support.
Call Technical Support